ECHOSS CUSTOMER ENGAGEMENT PLATFORM
Turn Visitors to Friends, and Friends to Loyal Customers
Build membership, rewards, gamification and measurable O2O journeys across LINE and WeChat —without forcing customers into another app.
15M+
MEMBERS
2,000+
BRANDS
2,000+
CAMPAIGNS
50M+
INDUSTRIES
15M+
MEMBERS
2,000+
BRANDS
2,000+
CAMPAIGNS
50M+
INDUSTRIES
Built for LINE
Membership, rich menus, targeted messaging, Mini App experiences, LINE Points and Official Account journeys in one connected platform.
Proven on WeChat
Echoss also powers Official Account and Mini Program campaigns in WeChat markets—from mission rallies to tourism passports and retail activations.
THE LOYALTY LOOP
From first visit to lifelong value.
Visit & Join
“Where the journey begins”
- Via Official Account/ In-store
- Simple Social account signup
- Welcome coupon or point
Reward & Convert
- Earn points by spending
- Earn campaign benefits
- Redeem for gifts or discounts
“Encourage repeat visits”
Target & Engage
- Auto-tagging+segmentation
- Targeted push notifications
- Richmenu, limited-time offers
“Segmented messaging”
TierUpgrade&Loyalty
- Earn more, unlock VIP status
- Tier-based rewards and perks
- Boost retention and LTV
“Turn users into long-term fans”
THE ECHOSS SUITE
One platform.
Three ways to grow.
01 / STRATEGIC CRM
Echoss VIP
A LINE-native membership CRM that turns social traffic into an owned customer base.
Member cards & tiers
Points, coupons & vouchers
Targeting & rich menus
Real-time dashboards
02 / DIY ENGAGEMENT
Echoss Wizard
Launch stamp cards, roulette draws and offers from ready-made templates—without code.
No app installation
Fast campaign setup
Smart Stamp verification
Participation analytics
03 / CUSTOM EXPERIENCES
Echoss Campaign
Custom O2O campaigns, CRM experiences and authentication built around your goals.
Mission rallies
Referral & lucky draws
Event check-in
Cross-brand programs
ECHOSS PLATFORM FEATURES
A CRM built around what customers actually do.
See membership status, spending, points and voucher behavior at a glance—then act on it with sharper segments and automated journeys.
Member Management
One customer, one complete picture
Bring every profile, account, store, and transaction into a single source of truth. No more scattered spreadsheets or siloed systems — just clean, connected customer data your whole team can act on.
Membership & Loyalty
Turn one-time buyers into regulars
Design tiers, points, and stamp campaigns that keep customers coming back. Reward the behavior that grows your business, and watch repeat purchases follow.
Customer Engagement
Talk to the right people, not everyone
Segment your audience, tag what matters, and launch targeted campaigns, referrals, and announcements that actually land. Every message reaches the people most likely to respond.
Offers & Rewards
Give more, waste less
Create and deliver coupons, points, gifts, and reward bundles that fire automatically on your own business rules. Personalized at scale, controlled down to the last Baht.
Administration
Full control, zero guesswork
Configure settings, manage operational data, and pull the reports you need on demand. Complete visibility, without waiting on anyone.
Storefront Management
A shop your customers actually want to browse
Curate categories, banners, brand groups, and shopping details from one place. Build a voucher storefront that looks like your brand and merchandises itself.
Product Management
Launch a voucher in minutes, not weeks
Create voucher and stored-value products, then set pricing, validity, and redemption conditions exactly how you want them. Full flexibility, no developer required.
Order & Redemption
Know where every voucher is, at every moment
Follow orders, redemptions, transfers, and usage status across the entire voucher lifecycle. Complete traceability from purchase to burn.
Billing & Settlement
Numbers you can close the books on
Track settlements, fees, redemption amounts, and billing details with payment reports ready when finance asks. Every transaction accounted for, no more digging into the spreadsheet.
Game Library
Ready to play, right out of the box
Pick from a library of proven game formats built for customer campaigns. No design sprints, no development cycle — just choose a format and go live.
Campaign Management
Run the whole campaign from one screen
Create, configure, schedule, and manage every game campaign from launch through wrap-up. Set it up once, and let it run on your timeline.
Rewards
Prizes worth playing for
Offer LINE Points, Member Points, coupons, or external offer codes as rewards. Give players something they genuinely want, and give your brand a reason to be remembered.
Analytics & Reports
See what's working while it's still working
Track campaign performance, winning records, and credit usage in real time, then export the reports your team needs. Make the next campaign smarter than the last.
Menu Configuration
Your brand's front door on LINE
Build rich menus with custom layouts, interactive actions, display periods, and audience targeting. The first thing customers see, designed exactly the way you want it.
Menu Management
Swap the menu, not the workflow
Schedule, duplicate, review, and remove rich menus across every campaign you’re running. Change what customers see in a few clicks, any day of the week.
Analytics
Find out which buttons people actually press
Measure total and unique clicks on every menu tile. Learn what your customers reach for, and design the next menu around it.
ACTUAL FEATURE MODULE
Everything you need to run loyalty, offers and engagement.
Configure the customer experience and operate it from one back office—from signup and tier logic to voucher settlement, games, rich menus and analytics.
Offers & Coupon Operations
Create welcome gifts, birthday coupons, cash offers, voucher bundles and coupon books. Support batch validation, redemption tracking, un-redeem and settlement reporting.
Membership & Tier Automation
Build member cards, accumulated-spend tiers, point rules, upgrade logic and behavior-based journeys tailored to each customer segment.
Games & Referral Mechanics
Launch wheel, scratch card, slot machine, card flip, 9-grid, claw machine and MGM refer-a-friend experiences with prize and credit management.
Rich menu personalization
Create multilayer LINE rich menus with audience rules by tier, tag, registration status and campaign period—plus click analytics.
Customer Intelligence
Track member growth, spending, point activity, voucher performance and campaign results through actionable dashboards.
Flexible store verification
Connect back-office admin, POS, QR code and patented Smart Stamp—no battery, app download or complex integration required.
PATENTED OFFLINE-TO-ONLINE TECH
In one second, offline moment turns into valuable customer data.
01
Open the campaign page
100% web-based inside LINE or WeChat.
02
Press Smart Stamp to screen
No battery, network or complex staff training required.
03
Reward confirmed
Unique secure identity verifies the interaction instantly.
CASE STUDY
Real campaigns.
Different industries.
Proven participation.
UNIQLO Japan
Cross-Marketing Stamp Rally with other merchants
COCA-COLA
Cross-Marketing Stamp Rally with other restaurants
INNISFREE
A mission-based rally campaign on the WeChat Official Account.
Maybelline New York
SKU-Based Stamp Reward Campaign
PANDORA
VIP Event Engagement Campaign
Absolute Vodka
A mission-based rally campaign with bars and restaurants
SAMSUNG ELECTRONICS
Galaxy S Product Experience Rally
TOYOTA
New Vehicle Launch Experience Rally
LG ELECTROICS
Exhibition Stamp Rally Campaign
LENOVO
VIP Product Launch Rally
HUAWEI
Developer Conference Competition Rally
Starbucks
Stamp campaigns engage repeat customer interaction
Subway
Member Get Member (MGM) Campaign
Nespresso
LINE OA Customer Engagement
ABOUT 12CM
Founded in 2015, 12CM is one of Taiwan Martech leading brands with over 15 million members across 2000+ brands and 10,000+ stores
PATENTED OFFLINE-TO-ONLINE TECH
Ready to turn traffic into loyalty?
Build a customer engagement engine that fits your channels, stores and growth goals.
