12CM_Usecase | The Omelet

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UNIQLO Japan

Cross-Marketing Stamp Rally with other merchants

COCA-COLA

Cross-Marketing Stamp Rally with other restaurants

INNISFREE

A mission-based rally campaign on the WeChat Official Account.

Maybelline New York

SKU-Based Stamp Reward Campaign

PANDORA

VIP Event Engagement Campaign

Absolute Vodka

A mission-based rally campaign with bars and restaurants

SAMSUNG ELECTRONICS

Galaxy S Product Experience Rally

TOYOTA

New Vehicle Launch Experience Rally

LG ELECTROICS

Exhibition Stamp Rally Campaign

LENOVO

VIP Product Launch Rally

HUAWEI

Developer Conference Competition Rally

Starbucks

Stamp campaigns engage repeat customer interaction

Subway

Member Get Member (MGM) Campaign

Nespresso

LINE OA Customer Engagement

EN
TH EN

All Aboard

Agoda for Boats​

Client’s objective :

Client wishes to improve performance and enhancefunctionality of the company’s operating system –Boat booking engine as well as its relevant back-officesystem to manage multiple boat operators​

Omelet’s deliverables :

Omelet deep dived into the system and provides atransparent method of fixing and improving theclient’s site​

  • Route booking​
  • Online Payment ​
  • Boat routes and operators managemen
Read more >

Allergan Aesthetics

LINE Survey

Problem :

Educating consumers about beauty operation with authorized clinics

Solution :

On LINE and on ground campaigns with LINE Points as reward

Result :

75% mission completion rate

High Brand

LINE Gamification

Achieved 25% preliminary research before new arrivals

Pre-implementation issues :

Buyers want to understand the popularity of each model number of new products before purchasing.

Summary :

LINE users can choose their likes and dislikes by swiping new products Tinder-style. One person will enter the size of the product they would like to apply for in the lottery, and the lottery results will be announced and mailed at a later day.

O2lung

LINE OA Soultion

Client’s objective :

LINE OA for lung patients to check Oxygen level and record for doctors’ review

Omelet’s deliverables :

  • -Design UX/UI from doctors’ interview and clients’ requirements

    -Develop weekly Oxygen tracking system and data dashboard for doctors, so patients can still keep in touch with doctors wherever they are physically

DKSH

LINE OA Solution

Client’s objective :

Establish a communication channel via LINE with integrated catalog and e-commerce through LINE Shopping​

Omelet’s deliverables :

LINE Official Account with customized Rich Menu and LINE Shopping integration​

Read more >

GWM

LINE OA Solution

Client’s objective :

To create customized rich menus on Line OA that serve customers in Thailand

Omelet’s deliverables :

  • Design UX/UI from business requirements and customer journey on LINE OA

    Deliver the following functions:

    -Promotion

    -Product

    -Service

    -Used cars

    -Test drive

    -App download

Toyota

LINE OA Solution

Client’s objective :

To collect customer’s birthdate and lifestyle information and to mapexisting member profile database​

Omelet’s deliverables :

  • LINE Horoscope for valentine daycampaign​
  • Suitable car based on your birthdayand lifestyle
Read more >

Krungsri Asset Management

LINE OA Solution

Client’s objective :

To acquire and warm leads ofauto loans via LINE OA

Omelet’s deliverables :

  • UX/UI design and develop systemon LINE OA users to select type of cars (first-hand, second-hand,big bike etc), car models and see multiple hire purchase options.Customer can then proceed to drop information for the bank tocontact back​
Read more >

Dusit Central Park

Go-to-market​

Client’s objective :

To use LINE OA as a key strategy inlaunching Dusit Central Park andcurate membership database as wellas promote Dusit Central Park eventsand campaigns

Omelet’s deliverables :

  • By Utilizing 100% LINE’s ecosystem, allowingbrand to ​

    • Launch LINE OA within 3 weeks​
    • Provide Park’s online service bookingwithin 1.5 months​
    • Gather >10,000 friends, with >50% aremember and less than 10% block rate ​
Read more >

PTT Axis

Employee engagement tool​

Client’s objective :

To use LINE OA as an internalengagement tool with monthlycampaign to promote andencourage employees to upskill in AIand increate retention within the firm

Omelet’s deliverables :

  • Utilizing Anybot and custom ChatGptmodel, Omelet deliver an employeeengagement tool with various interestingmonthly campaign
Read more >

Allianz Ayudhya

LINE OA Solution

Client’s objective :

To service insurance policyholders in LINE OA

Omelet’s deliverables :

  • UX/ UI design for all insuranceservice functions; e.g. changepolicyholders contactinformation, online claimhistory, payment etc. ​
  • Develop check locationfunctions on hospitals, autorepair garages, service centers​
  • Develop document downloadsfunctions
  •  
Read more >

SCG Gypsum

LINE OA Solution

Client’s objective :

SGI want to make the system automate than manual, including feature such as catalog, location store by area and allowing users to calculate equipment on their own.​

Omelet’s deliverables :

  • develop system on LINE OA andOmoo for users to registermember and view catalog, storelocation and calculate materials​
Read more >

Big C

LINE OA Solution

Client’s objective :

To create a personalized experience on LINE OA for Big Card customers

Omelet’s deliverables :

  • UX/ UI design​
  • Connect Big C LINE Connectwith Big C backend system tocheck reward points ​
  • Customers can redeemcoupons, store in My Couponfunctions before use​
  • Different UI for different tier ofBig Card customers
  •  
Read more >

Thonburi Healthcare Group (THG)

CX Design

Client’s objective :

Due to unoptimized customer experience on THG Live application, client has engaged Omelet to revamp UX/UI of the platform

Omelet’s deliverables :

– Mood board
– UX/UI design for healthcare applications
Read more >

ECOLIFE

CX Design

Client’s objective :

ECOLIFE is embarking on an exciting journey to redesign and enhance their existing system. By refining the platform, we aim to provide users with a more seamless and engaging experience in discovering and participating in eco-friendly activities that contribute to sustainability and climate action.

Omelet’s deliverables :

– Project management
– UX/ UI design for Website
– QA
Read more >

FHI – TESTMENOW

CX Design

Client’s objective :

Testmenow.com aims to provide a seamless and accessible digital platform where users may find credible health information and arrange appointments at partner clinics for sexually transmitted infection (STI) testing and consultations.

Omelet’s deliverables :

  • User Analysis

  • Mood board

  • UX/UI design for new website

Read more >

Shell Go+

LINE OA Solution

Client’s objective :

Shell requires that GO+ members can connect with LINE OA to accumulate points, redeem rewards, and receive exclusive privileges as part of their GO+ membership.

Omelet’s deliverables :

UX/UI design and develop system on LINE OA for users to click GO+ button can send Action message for Register or Login GO+ member

Read more >

Thai Metal Aluminium (TMA)

LINE OA Solution

Client’s objective :

Engage with TMA’s network of users (Aluminium Installer, Homeowner) for better product development and marketing communication

Omelet’s deliverables :

  • Co-create features and platform development, highlighted with Aluminium installation job search and post function
Read more >

DON MUANG TOLLWAY 

Visioning Workshop

Client’s objective :

To create a system that will collect useful customer information that DMT can leverage for future campaigns or enhancements

Omelet’s deliverables :

  • Conduct visionary workshop with DMT’s executives and employees on possible features that DMT should include in their system
  • Design system blueprint for DMT to pitch to their board for system development
Read more >

AMWAY THAILAND

One LINE OA for ALL

Client’s objective :

To develop Amway’s LINE OA to serve 4 strategic areas; social commerce, CRM, personal management and network expansion

Omelet’s deliverables :

  • Features co-creation; Product purchasing, Basket recommendations, and Agents’ goal tracking
  • UX/UI design and interview Amway’s customers to test recommended features​
  • Develop Dynamic Richmenu that allow multiple users type (Agents/Customers) to interact within one LINE OA while collecting behavioral activities​
Read more >

PRUDENTIAL THAILAND 

Online Insurance Responsive Website

Client’s objective :

To design an engaging customer experience for Prudential’s new online insurance website considering both consumers’ engagement and Prudential’s longstanding heritage as well as optimizing for mobile-first experience

Omelet’s deliverables :

  • User testing interview and results summary
  • UX/UI design for all insurance service functions
  • Responsive website for both desktop and mobile
Read more >

STASHAWAY THAILAND

Zendesk Integration

Client’s objective :

To connect LINE OA to the existing customer service software; Zendesk, to serve customers based in Thailand

Omelet’s deliverables :

  • Integration system from LINE to Zendesk
  • Design user-friendly UX/UI for StashAway’s customers to log in and contact admin via LINE OA
Read more >

DEPA THAILAND

Realtime COVID-19 Updates

Client’s objective :

To create a website that monitors and displays realtime statistics and data regarding the COVID-19 pandemic

Omelet’s deliverables :

Design and Develop a user-friendly Responsive Website on both desktop and mobile, helps creating a better well-being for Thais during the pandemic

Read more >