CX Design LINE OA
DON MUANG TOLLWAY
Visioning Workshop
Client’s objective :
To create a system that will collect useful customer information that DMT can leverage for future campaigns or enhancements
Omelet’s deliverables :
AMWAY THAILAND
One LINE OA for ALL
To develop Amway’s LINE OA to serve 4 strategic areas; social commerce, CRM, personal management and network expansion
PRUDENTIAL THAILAND
Online Insurance Responsive Website
To design an engaging customer experience for Prudential’s new online insurance website considering both consumers’ engagement and Prudential’s longstanding heritage as well as optimizing for mobile-first experience
STASHAWAY THAILAND
Zendesk Integration
To connect LINE OA to the existing customer service software; Zendesk, to serve customers based in Thailand
DEPA THAILAND
Realtime COVID-19 Updates
To create a website that monitors and displays realtime statistics and data regarding the COVID-19 pandemic