Social Commerce ช่องทางบริการลูกค้าออนไลน์ที่ใครๆ ก็ทำได้ พร้อม 3 เทคนิคทำอย่างไรให้ปัง

Article thumbnail for topic what is social commerce

รู้หรือไม่ว่า…ปัจจุบัน Social Media ไม่ได้มีไว้แค่อัปเดตหรือส่งโปรโมชั่นให้กับลูกค้าเพียงอย่างเดียว แต่คุณยังสามารถปิดการขายสินค้า หรือบริการผ่านช่องทางแชททันที โดยที่คุณไม่ต้องมีหน้าร้านให้ยุ่งยาก ไม่ต้องเสียเวลาสร้างหน้าเว็บไซต์ เพียงแค่ใช้ Social Commerce พร้อม 3 เทคนิคทำอย่างไรให้ปัง!

Thonburi Healthcare Group (THG)

CX Design

Client’s objective :

Due to unoptimized customer experience on THG Live application, client has engaged Omelet to revamp UX/UI of the platform

Omelet’s deliverables :

– Mood board
– UX/UI design for healthcare applications

ECOLIFE

CX Design

Client’s objective :

ECOLIFE is embarking on an exciting journey to redesign and enhance their existing system. By refining the platform, we aim to provide users with a more seamless and engaging experience in discovering and participating in eco-friendly activities that contribute to sustainability and climate action.

Omelet’s deliverables :

– Project management
– UX/ UI design for Website
– QA

FHI – TESTMENOW

CX Design

Client’s objective :

Testmenow.com aims to provide a seamless and accessible digital platform where users may find credible health information and arrange appointments at partner clinics for sexually transmitted infection (STI) testing and consultations.

Omelet’s deliverables :

  • User Analysis

  • Mood board

  • UX/UI design for new website

Shell Go+

LINE OA Solution

Client’s objective :

Shell requires that GO+ members can connect with LINE OA to accumulate points, redeem rewards, and receive exclusive privileges as part of their GO+ membership.

Omelet’s deliverables :

UX/UI design and develop system on LINE OA for users to click GO+ button can send Action message for Register or Login GO+ member

Thai Metal Aluminium (TMA)

LINE OA Solution

Client’s objective :

Engage with TMA’s network of users (Aluminium Installer, Homeowner) for better product development and marketing communication

Omelet’s deliverables :

  • Co-create features and platform development, highlighted with Aluminium installation job search and post function

DON MUANG TOLLWAY 

Visioning Workshop

Client’s objective :

To create a system that will collect useful customer information that DMT can leverage for future campaigns or enhancements

Omelet’s deliverables :

  • Conduct visionary workshop with DMT’s executives and employees on possible features that DMT should include in their system
  • Design system blueprint for DMT to pitch to their board for system development

AMWAY THAILAND

One LINE OA for ALL

Client’s objective :

To develop Amway’s LINE OA to serve 4 strategic areas; social commerce, CRM, personal management and network expansion

Omelet’s deliverables :

  • Features co-creation; Product purchasing, Basket recommendations, and Agents’ goal tracking
  • UX/UI design and interview Amway’s customers to test recommended features​
  • Develop Dynamic Richmenu that allow multiple users type (Agents/Customers) to interact within one LINE OA while collecting behavioral activities​

PRUDENTIAL THAILAND 

Online Insurance Responsive Website

Client’s objective :

To design an engaging customer experience for Prudential’s new online insurance website considering both consumers’ engagement and Prudential’s longstanding heritage as well as optimizing for mobile-first experience

Omelet’s deliverables :

  • User testing interview and results summary
  • UX/UI design for all insurance service functions
  • Responsive website for both desktop and mobile

STASHAWAY THAILAND

Zendesk Integration

Client’s objective :

To connect LINE OA to the existing customer service software; Zendesk, to serve customers based in Thailand

Omelet’s deliverables :

  • Integration system from LINE to Zendesk
  • Design user-friendly UX/UI for StashAway’s customers to log in and contact admin via LINE OA

DEPA THAILAND

Realtime COVID-19 Updates

Client’s objective :

To create a website that monitors and displays realtime statistics and data regarding the COVID-19 pandemic

Omelet’s deliverables :

  • Design and Develop a user-friendly Responsive Website on both desktop and mobile, helps creating a better well-being for Thais during the pandemic